Daily operations
POSLink: Day-to-day operational functions and procedures.
By Jon and 1 other2 authors274 articles
Till functions
Basic till operations and operational procedures.
- Configure item routing to printer or KV systemIf your PLUs are routing to the wrong printer or kitchen video screen, you can quickly correct the output settings by adjusting the item’s assigned destination.
- Clear open tracksRemove all open tracks, tables, and tabs from terminals
- Modify the IP address of the Epson printerYou need to identify your Epson printer’s IP address to ensure it aligns with your network settings and allows proper communication with connected devices.
- Enable receipt printer on/off panelAdd receipt printing toggle control.
- Staff time on/offEnable employee time tracking functionality.
- Add a QR code on a receiptYou can add QR codes to receipt headers or footers, in a few easy steps.
- Set an automatic End of Day reportConfigure automated daily financial reporting.
- Configure the receipt printerConfigure COM port and USB receipt printers.
- Modify security level for a clerk accountModify staff access permissions and security levels.
- Redirect my printerRoute printer output to backup printers during failures.
- Configure or update printer textCustomize receipt header and footer text.
- Adjust price level settingsYou can fine-tune your price level settings allows you to manage multiple pricing tiers across products, ideal for promotions, customer groups, or time-based pricing.
- Configure new buttons on the keyboardYou can set up new payment methods in the system and assign them to the keyboard layout for quick access during transactions.
- KV installation setupConfigure kitchen video screen printing capabilities.
- Set up Kitchen/Network PrinterConfigure IP-based network printer connections
- Create a PLU prompt groupSet up modifier selection prompts for products.
- Missing item details on the rear POS displayConfigure customer-facing display screens.
- Set up the Preoday appConfigure mobile ordering integration
- Change the default keyboardSet primary keyboard layout for terminals.
- SagePay/Opayo payment failureTroubleshoot Sagepay/Opayo payment issues and scanner problems.
- Configure the clerk's fingerprint accessSet up the clerk fingerprint access to enable secure and efficient authentication for authorized personnel using biometric verification.
- Update user access levelModify user permission levels.
- Maintain preoday menusKeep digital ordering menus current and accurate
- Enable prohibited adjustments at a locationCheck prohibited adjustment settings
- Bixolon printer not printingIf your Bixolon printer is not printing, this guide helps identify common causes and troubleshooting steps.
- Verifone logs to send to VerifoneExtract payment terminal logs for support
- Correct errors and adjustments, including service chargesAutomated adjustments like service charges reappear after error correction and cannot be cleared from the system.
- Configure LogMeIn rescue accessRemote access tool installation for support
- Configure Toggle integration for gift cards and promotionsConfigure Toggle gift card redemption and sales.
- Set up an X printerConfigure X printer hardware connections
- Create a seating areaSet up seating areas with table assignments.
- Verifone Ocius installation setupRequest Ocius payment software installation.
- Enable print function on kitchen video screenEnable printing from KV screens to kitchen printers.
- Set up a Star printer TSP650Configure Star TSP650 printer network settings
- Set up PLU countdownConfigure item availability countdown tracking
- Seating area printer assignmentsRoute orders to printers based on table location.
- Modify printer network settingsSwitch printer connection types between USB and network.
- Enable/disable prompt for customer receiptConfigure automatic receipt printing options
- Manage disabled PLUA PLU is currently disabled and I need to reactivate it so it can be used for sales.
- Printer consolidationCombine duplicate items on printer tickets.
- Red error light displayed on the receipt printerClear the printer buffer to resolve the red error light and stop any stuck print jobs.
- Security restrict a buttonLimit button access by clerk security level
- Recall a transactionReopen closed transactions for editing.
- Add a function to the program keyboardAssign new actions or shortcuts to programmable keyboard buttons.
- PosLink installation on Windows terminalsRequest PosLink software installation.
- Set a minimum or maximum condiment amountConfigure modifier quantity limits.
- Send changes to EPoS ManagerUpload terminal configuration to back office.
- Display an image on the rear or customer displayConfigure customer-facing screen images.
- Set up or remove a screensaverConfigure custom terminal screensavers.
- Add PLUs on the KV counter displayConfigure product counters on kitchen screens.
- Error failed to open fileTroubleshoot file access errors when opening tables.
- Receipt printer keeps printing without stoppingStop printer spooler queue issues.
- Set up the KV counterConfigure kitchen video countdown displays.
- Set a static IP addressConfigure fixed network addresses for devices.
- Update major group classification for sales groupYou can reassign a sales group to the correct Major Group to fix its classification and ensure accurate reporting.
- Prompt for customer name and contact numberEnable contact tracing data collection.
- Adjust text size on Kitchen PrinterYou can change the text size on your kitchen printer to improve readability and ensure clear order communication during busy service times.
- Update the business sheet start time and trading hoursYou can adjust daily trading period start times, in a few easy steps.
- Configure the adjustment for the Acteol offerConnect EPOS discounts to Acteol promotions.
- TC-Touch A8 touchscreen calibrationRecalibrate A8 terminal touch screen accuracy
- Release notesAccess version update documentation.
- Remove a button from a keyboardDelete buttons from terminal layouts.
- Set up a media over tendering to tipsConfigure change conversion to gratuities
- Disable adjustmentDeactivate discounts without losing history.
- Average ticket times are showing as zero on the kitchen videoAverage ticket time showing as 0 on the Kitchen Video screen usually indicates a reporting or configuration issue preventing proper data capture.
- Remove QR code from receiptDelete QR codes from printed receipts.
- Verify IP address on QSR screenYou can reach out to your QSR screen provider to confirm or verify the correct IP address configuration for your screen setup.
- Create a preset amount of mediaSet up fixed-value payment buttons.
- Price override PLUEnable manual price changes for products.
- Configure a complimentary buttonCreate complimentary function for entire bills
- Stock control is not receiving handheld stock takesFix handheld stock count sync issues.
- Wastage approval times out and fails to clearYou can clear wastage from the till in a few easy steps.
- Enable donations with a charity buttonYou can set up a charity donation button to let customers add a voluntary contribution to a chosen charity during checkout at the POS.
- Use PIN codes for clocking in and outEasily clock in and out by utilizing PIN codes for quick and secure employee time management.
- Create an open value PLUSet up variable price products.
- The customer display fails to turn onTroubleshoot customer display power issues
- Minimum covers requirement for walk-in guestsUpdate settings to reflect the actual party size for accuracy.
- Z read report displays an incorrect location nameAt the end of the day, when we complete a Z read, the header displays a different location name instead of ours.
- Kitchen video timing alerts setupThe time shown on the ticket should start flashing or visibly alert once the configured threshold has been reached.
- Configure the Quick Service POS keyboardDesign fast-service keyboard layouts.
- Set up bill manager settingsConfigure pay-at-table integration settings.
- Adjust clerk timeout settingsAdjust automatic staff logout.
- Create a message for the rear displayConfigure customer-facing display messages.
- Create redeem deposit mediaSet up deposit redemption payment type.
- Loose rear screen connectionTighten customer display mounting brackets.
- Clerk account disabled notificationUnable to access the till with my code and receive a message stating that the clerk is disabled.
- Generate a corrections reportView transaction correction history by clerk.
- ResDiary not workingFix ResDiary booking system connection.
- Upload a promotional video to the rear displayAdd video content to customer displays
- Apply firewall rulesYou can configure network ports for cloud connectivity.
- Date incorrect in PosLinkCorrect business date and time settings
- Redeem a gift voucher with the numberEnable manual gift card number entry
- Refunds for integrationsProcess loyalty refunds through transaction history.
- Restrict adjustment in seating areasLimit discount usage to specific terminals.
- Seating area updateI’ve created a macro to change the seating area, but as soon as an item is selected, it automatically reverts to the original seating area.
- Set up Loyalty integrationsConfigure customer loyalty platform connections.
- Varipos750 touch issuesTroubleshoot touchscreen problems on Varipos terminals
- Modify operator access PIN on KV screenYou can update kitchen screen access codes in a few easy steps.
- Create a sales groupSet up product category groupings.
- Correct condiment classification errorsFix PLU condiment classification errors.
- Kitchen video screen consolidationDisplaying multiple quantities of the same PLU item on a single line of the Kitchen Video (KV) printout requires configuration that consolidates identical items, rather than listing each one separately.
- Allow zero balance transactionConfigure media settings to allow or prevent zero balance transactions in PosLink.
- Email receipts to customersEnable and configure email receipt functionality for customer transactions.
- Error correct multiple itemsUse void function to error-correct multiple items at once.
- Items missing from kitchen screensTroubleshoot PLU items not displaying on Kitchen Video screens
- Manage PLU modifier display durationConfigure stock countdown for PLUs with modifiers to show correct quantities.
- Configure QR codes and receipt branding in PosLinkAdd QR codes to customer receipts for feedback and tracking.
- Change the default seating areaModify default seating area in terminal configuration settings.
- Downgrade PosLink versionRequest to revert PosLink to previous version with support approval.
- Configure adjustment trigger order in subtotalsControl the order in which subtotal adjustments apply, including setting service charges to trigger before or after others.
- Disable item grouping on printed receiptsI want each PLU to appear on a separate line on the receipt, without being grouped or consolidated.
- Configure a backup printer for the KV networkConfigure backup printer for Kitchen Video system failures.
- Configure ticket flash alerts on the kitchen video screenI want the entire ticket on my Kitchen Video (KV) screen to start flashing after a set amount of time.
- Remove adjustment details from a billHide adjustment information from customer bills and receipts.
- Signature receipt for adjustmentsEnable signature receipts for adjustments in global flags settings.
- Configure centralised timed events in PosLinkSet up centralized timed events across all locations from head office.
- Add a spend limit on tabsYou can create spending limits and notifications for customer tabs, in a few easy steps.
- Assign tips to a clerkMake sure tips are assigned to the correct clerk by using the change track owner function.
- Authorised function countsYou can track manager authorization usage and impact on operations.
- Bottom of touchscreen not registering touchIf the bottom area of your touchscreen is not responding, this guide outlines common causes and troubleshooting steps.
- QR Code appearing on printed receiptsDisable automatic QR code receipt printing for pay-at-table.
- Set different price levels for different keyboardsAssign specific price levels to individual keyboards
- Set up KioskConfigure self-service kiosk integration with EPOS system
- Set up PMS integrationsIntegrate Property Management Systems for guest billing and charge transfers.
- Stop clerks from using old depositsSet expiry limits for deposit redemption in global flags
- Configure the system to prompt for a reason on voids and correctionsYou can require reason selection for void and error correct functions, in a few easy steps.
- Modify MID settings for Verifone deviceUpdate Merchant ID for Verifone card machines.
- Modify display brightness on the terminalYou can adjust terminal screen brightness through Windows display settings, in a few easy steps.
- Compulsory adjustment reason configurationEnsure all stock adjustments include compulsory reason codes.
- Duplicate record showing on KVReport duplicate kitchen video display issues for resolution.
- Enable the beep on the printer when tickets come throughConfigure audible alerts for incoming kitchen printer orders.
- Extend Verifone contactless limitContact card provider to increase contactless payment limits.
- Payment confirmation for the transactionContact card provider to verify payment receipt status.
- Order printer paperOrder printer supplies from Premier Vanguard supplier
- Hide a PLU from search resultsDisable PLU from appearing in terminal search results.
- Prevent the kitchen video screen from sleepingConfigure Windows power settings to keep KV screens always on.
- Refund list not populatingAdd refund and return reason codes for transaction processing
- Manage and Display PLU NotesConfigure automatic or manual display of PLU information notes.
- Revenue vs. BudgetCreate business calendars and set budget targets.
- Set up age verificationConfigure minimum age requirements for restricted PLUs
- Set up a pagerConfigure pager system for customer notifications.
- Prevent KV from auto-printing ordersDisable automatic printing from Kitchen Video screens
- Automatically open sales mode on sign-onYou can configure automatic sales mode entry after clerk sign-on.
- Adjust cost precision for productsYou can adjust decimal precision for product cost calculations in a few easy steps.
- Clear individual entries on a KV screenYou can mark certain items as sent to the table without sending the entire order.
- Enable PosLink to launch at Windows startupConfigure PosLink to launch automatically at Windows startup
- HR system integration setupConnect HR systems for employee scheduling and payroll management.
- Roll out benefits for employees and partnersIntegrate benefits programs for staff discounts and rewards
- Bold formatting is missing on the KV displayI’ve enabled the global flags in my Kitchen Video (KV) settings to display PLUs in bold, but the formatting is not appearing as expected on the screens.
- The redirect option is disabled in the kitchen video systemThe KV Redirect function was set up correctly, but screens failed to display content, likely due to device mapping or network issues.
- Configure keyboard to close on pressConfigure automatic keyboard closing or add navigation buttons.
- The terminal screen goes black after inactivityAdjust Windows power settings to prevent screen timeout.
- Launch the on-screen keyboardEnable Windows on-screen keyboard through accessibility settings.
- Pager configurationWe use non-integrated pagers and want to display the pager number at the top of the bill.
- Print PLU notesAdd PLU info function to view and print product notes.
- Remove the clerk's name from receiptsHide clerk identification from customer receipts.
- Remove IPv6Disable IPv6 protocol in network adapter settings
- Remove PLU notesDisable automatic PLU note display for specific items.
- Report for the clerk mediaGenerate clerk media payment breakdown reports.
- Run PosLink in a smaller windowConfigure PosLink to run in windowed mode.
- Set up menu management integrationsSync menu updates across all channels with Menu Manager
- Enable the change display windowEnable pop-up display showing change amount due
- The keypad disappeared from the till start screenRestore numerical login keypad in terminal configuration.
- Turn off the payment confirmation message for integrated transactionsDisable payment notification for integration interfaces.
- Two devices reporting the same PC serial numberResolve duplicate PCID conflicts between terminals
- Supported operating systems for PosLinkSystem requirements for PosLink and StockLink platforms
- Set up an area reporting structure for location groupingsCreate location groupings for area-based reporting.
- Create a keyboard groupBuild keyboard groups for quick PLU organization.
- Enable stock Management integrationsConnect stock management systems for inventory optimization
- Manage cooking times on kitchen video screensDisplay and track cooking times on kitchen screens.
- Enable manager override functionsAdd security requirements for sensitive button access.
- Set up dishes and recipes management integrationsIntegrate recipe management for consistency and cost control
- Set up feedback integrationsConnect customer feedback systems for service insights.
- Set up kitchen screen integrationDisplay real-time orders on kitchen screens.
- Subscribe to alerts via the service status dashboardRegister for email notifications about service incidents.
- Unable to edit button text, using the function keyboardEnable button text editing in function keyboard settings.
- Waiter appMobile order and payment solution integrated with EPoS
- Time on receipts is not updatingFix receipt timestamps by disabling merge table orders
- Add more Reason CodesYou can add a new or update the current reason codes you have listed on your EPoS.
- Remove complimentary reasonRemove complimentary reason options from terminal selection.
- Configure the till button for price level changesAdd price level change button to terminal keyboard
- Add and view deposits on the tillYou can enter customer deposits and view deposit history, in a few easy steps.
- Refund a deposit on the tillProcess customer deposit refunds.
- Setup allergensConfigure allergen warnings on terminal displays
- Clerk session locked on tablet or terminalInstructions for resolving issues related to a clerk's session being locked on a tablet or terminal.
- Amend covers after input on the tillUpdate or correct the number of covers entered on the till to reflect accurate guest counts during service.
Table and order management
Table plan and customer management, and order processing.
- Assign printers in web ordersConfigure printer routing for online orders
- Create or edit my table planDesign and modify restaurant table layouts.
- Unable to open the table with the Collins reservationFix table synchronization with Collins booking system.
- Enable/disable compulsory covers or tablesConfigure mandatory cover and table entry requirements.
- POS orders not printing to the assigned printerTroubleshoot kitchen printer connectivity issues
- Web order timingAdjust minimum cooking time for online orders
- Ignore table reservations on the table planDisable reservation prompts when opening tables.
- Transfer orders between tables and tabsTransfer orders between tables or tabs to ensure accurate billing and smooth service flow. Use this function to move a tab to a table or shift orders from one table…
- Configure order splitting in the KV systemWhen Kitchen Video orders exceed the space available in a column, they may split across multiple columns in a disjointed way.
- Drink item not printing with the meal deal orderDrink item is missing from receipt when a meal deal is ordered.
- View Kiosk ordersAdd kiosk order viewing function.
- Enable the web orders display functionDisplay online order management
- Stop order routing to the kitchen printerHold orders from kitchen printing.
- Table service integration for EPOS systemConfigure table ordering system providers.
- Merge table orders on the kitchen video screenConfigure kitchen order consolidation.
- Set up SMS alerts for waiting list tablesConfigure waiting list text notifications.
- Update the last order time in PreodayUpdate the final order time directly from your Preoday dashboard to control when customers can place their last orders each day.
- Join tablesMerge multiple tables together for larger groups using join function
- Enable duration display in table plan viewDisplay the duration a customer has been seated at a table.
- Orders are missing from the kitchen video screenFix split food and drink orders missing from Kitchen Video screens.
- Transfer individual items to a new tableMove specific items from one table to another using split bills function
- The table transfer causes the kitchen ticket to printStop kitchen printer duplicates when moving orders between tables.
- Delay printing kitchen ordersSchedule kitchen orders for future printing with collection times.
- Web orders not deducting stock correctlyEnable stock deductions for web orders in interface settings.
- Assign seat numbers to tablesYou can enable seat-specific ordering with seat view functions in a few easy steps.
- Web order screen lacks table and collection status optionsRestore missing web order delivery and collection buttons.
- Add customer address to ordersPrint customer details on receipts using Add Customer function.
- Change the table name for 7RoomsYou cannot change the name that appears on the 7Rooms receipt
- Save or print the table plan viewsUse third-party tools to capture table plan screenshots
- Exclude orders from the KV displayIf orders show on the wrong Kitchen Video screen, despite correct Terminal Configuration, check for mismatched seating areas or order media settings.
- Set up table reservation integrationsConnect booking systems for deposits and pre-orders.
- Tables and tracks are not syncingFix table and tab synchronization between terminals
- Missing table planThe table plan is currently missing or unavailable on the till or tablet. It may have been removed or failed to load.
Payment systems
Payment processing, card machines, and cash handling.