Access EPoS

If your SagePay/Opayo card machine is not working, providing accurate details will help us resolve the issue more efficiently.

Raise a new <a href="https://accessgroup.my.site.com/Support/s/login/?language=en_US&amp;ec=302&amp;startURL=%2FSupport%2Fs%2Fcreatecase" rel="nofollow noopener noreferrer" target="_blank">support case</a> online.

Specify the terminal the card machine is connected to.

Provide the terminal ID from SagePay, if available.

1. Raise a new <a href="https://accessgroup.my.site.com/Support/s/login/?language=en_US&amp;ec=302&amp;startURL=%2FSupport%2Fs%2Fcreatecase" rel="nofollow noopener noreferrer" target="_blank">support case</a> online.
2. Include your location.
3. Specify the terminal the card machine is connected to.
4. Provide the terminal ID from SagePay, if available.

This information will assist the support team in diagnosing and addressing the issue promptly.

Troubleshoot Sagepay/Opayo payment issues and scanner problems.

SagePay/Opayo payment failure

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