If your card machine isn't working or unable to process payments, this can significantly impact your business operations.
Follow the troubleshooting steps below to quickly diagnose and resolve common card machine problems:
Check the power and connections
Ensure your card machine is powered on and fully charged if it's a portable device. Check that all cables are securely connected, including the power cable and any network or phone line cables. Verify the power outlet is working.
Check your internet connection
Card machines require an internet connection. If using Wi-Fi or Ethernet, confirm your network is working.
Restart the card machine
Power off your card machine completely, wait 30 seconds, then turn it back on. Allow the machine to fully reboot and reconnect to the network. This can resolve temporary communication or software issues.
Check for error messages
Look carefully at any error messages or codes displayed on the card machine screen. Write down the exact error message or code, as this will help identify the specific problem.
Verify the card machine is connected
Check the display for network or connection indicators. Many card machines show signal strength or connection status icons. If disconnected, try moving the device closer to your router if using Wi-Fi.
Test with a different card
Try processing a test transaction with a different payment card. Sometimes issues are card-specific rather than machine-related. Ensure the card being used is valid and not expired.
Check with your payment provider
Your payment processing service may be experiencing temporary issues. Check if you've received any notifications from your payment provider about service disruptions or required updates.
If your card machine still isn't working after trying these steps, raise a support case with our team. Include the following information:
Your card machine model and serial number.
The exact error message or code displayed.
Your payment provider name.
Whether the issue affects all cards or specific card types.
When the issue first started.
The troubleshooting steps you've already completed.