Hardware & setup
POSLink: Core hardware configuration and physical setup for terminals and devices.
By Jon and 1 other2 authors88 articles
Till and terminal setup
Hardware installation and configuration.
- Terminal IP address listView terminal IP addresses through EposOverview report or IRC check.
- Understanding the function of till lightsUnderstanding server and API connection indicators.
- Enable takeaway mode on tillsConfigure terminals for takeaway service.
- Schedule to restart the computer, till or terminalSet up automatic device restarts.
- Disable the touchscreen beep sound on the tillDisable touchscreen audio feedback.
- Customise till display colorsYou can customize display colors and text colors on POS terminals in a few easy steps.
- Update .NET Framework on till devicesResolve .NET Framework errors by updating to latest version.
- Customise till buttons with imagesUpload and assign images to keyboard buttons on POS terminals.
- Acrelec xml installed on the tillVerify Acrelec integration files on terminal C drive.
- Suspended terminal preventing transactionsReactivate suspended terminals through location settings.
- Turn off sound notification for biometric clerk accessDisable biometric sign-in beep sounds on terminals
- Hide the mouse cursor during terminal useYou can hide mouse cursor on terminal touchscreen interface, in a few easy steps
- Email report from the tillConfigure email settings to send reports directly from terminals.
- GDPR guidance regarding biometrics on tillsGDPR compliance information for staff fingerprint data storage.
- Proper till cleaning for hygieneSafe cleaning procedures for POS terminals using isopropyl alcohol.
- Restrict access after cashing upCreate lock terminal function to secure POS after cash-up
- Narrator mode activated on the POS terminalDisable Windows Narrator mode using keyboard shortcuts.
- Turn off the bill number prompt during transactionsDisable compulsory bill number requirements in clerk security
- Edit the help message displayed on '?' button at the tillEdit help button content in Support.txt file
- Manage ledgers on the till: view, add, and settleManage customer account ledgers.
- Local mode, but the till is onlineResolve clerk local mode issues when terminal is connected
- Change master tillTransfer master terminal designation between devices.
- Slow response time on the till or tabletOptimize terminal performance and speed
- Sync data across tillsSynchronize settings between terminals.
- Transfer a licenseRequest license transfer between locations.
- Redeem a deposit on a tillProcess customer deposit redemptions at point of sale
- Set up a till on DHCPConfigure automatic IP address assignment
- POS License disabledRequest deactivation of POS licenses.
- Retrieve an old receipt from the tillFind and reprint historical transactions
- Hardware return procedureProcess for returning equipment to Access.
- Authorise tillYou can activate terminal for sales processing, in a few easy steps.
- Master till failing to sync with EPoS ManagerFix master terminal connectivity issues
- Configure different table plansSet unique table layouts per terminal
- Reset the engineer track status on tillsIf a track or table is still open under an engineer’s account, you can resolve it by either voiding the transaction or cashing it off to close it.
- Remove a terminal from the terminal networkDelete terminals from network configuration.
- Hardware order status and expected deliveryTrack hardware order delivery status
- Till license is current in useThis message means the software license key is already registered to another device or terminal.
- Missing PLUs on POS terminalsResend missing products to terminals.
- Modify the terminal network VLAN configurationYou can change the terminal’s VLAN settings to ensure it connects to the correct network segment for secure and reliable communication.
- Configure petty cash buttons on the EPoS terminalSet up petty cash in or out buttons on the EPoS terminal to allow staff to record non-sales cash movements directly from the till.
- Enable/disable the clock on/offConfigure time clock display settings.
- Create a new POSLink or Kitchen Video LicenseInstructions for acquiring a new Software Licence for POSLink or Kitchen Video Link applications.
- IRC location missing on the tillAn IRC location missing on the till means the system can't display the assigned location for a product or menu item.
Till and terminal troubleshooting
Identify and resolve basic issues.
- Double keyboard when editing PLU on the tillFix duplicate on-screen keyboards by disabling tablet keyboard mode.
- Till displays submitting offline transactions MessageTroubleshoot terminal power and offline transaction issues.
- Till journal displays a black line on item selectionFix journal selection color visibility in display settings.
- Missing clerks from my tillClerks who were present yesterday have unexpectedly disappeared from the till this morning. See the reason why it could disappear.
- Tables not showing on the master tillSync local mode tables to network
- Terminals are not receiving table data from tabletsTroubleshoot table plan synchronization.
- Items not scanning at the tillAdd missing barcode information to PLUs.
- Terminal error saying tender is disabledFix tender disabled error by unchecking terminal disabled option
- Unable to locate the active track on the tillLocate missing local transactions
- The touch screen stopped responding to touchYou can power cycle your terminal to get the touch screen to respond.
- Calibrate touchscreenWhen we try to select something on the screen of the tablet, it selects the item next to it, can you re-calibrate the tablets
Printers and kitchen displays
Configure your printers and kitchen displays.
- Change default printerChange the default printer for PosLink
- Set up a new till, tablet, or KV ScreenConfiguration requirements for new terminal devices and screens.
- Missing orders on the kitchen display systemTroubleshoot and enable kitchen video screen connectivity.
- Configure tills to print to designated printersConfigure terminal-specific printer routing
- Create a new POS/KV LicenseRequest new licenses for POS or kitchen video systems
- Switch KV screen profileChange kitchen video display configurations.
- Incorrect order sequence on the kitchen video screenFix kitchen video order display sequence
- Get order numbers to appear on the KV screenDisplay order numbers on kitchen screens
- Kitchen video screen offlineFix kitchen screen connectivity issues.
- Delete an old printer from the tillsRemove obsolete printer configurations.
- Selected orders disappear on the kitchen video displayFix kitchen screen color visibility issues
- Create a recall button for the KV screenSet up recall functionality for Kitchen Video screen bump bar.
- Wastage not printing on the tillFix wastage receipts not printing by enabling print settings
- Aures printer configuration for EPOS tillsConfigure Aures printer compatibility with till system.
OrderGenie
Handheld ordering device for hospitality environments.
- OrderGenie overviewInternal reference guide for troubleshooting and resolving OrderGenie platform issues.
- Items not showing on the deviceTroubleshooting guide for when menu items are not displaying on OrderGenie devices.
- Syncing keyboard emulationManual sync process for OrderGenie keyboard emulation integration.
- Unable to log in on the deviceTroubleshooting steps for OrderGenie device login errors.
- PLU button unavailable on deviceTroubleshooting greyed-out PLU buttons on OrderGenie devices.
- Receipts printing when the receipt is turned offResolving unwanted receipt printing during OrderGenie cash-off process.
- Unable to sell condimentsTroubleshooting condiments not appearing or selling on OrderGenie devices.
Hardware troubleshooting guides
Step-by-step instructions to diagnose and fix common hardware issues, ensuring optimal device performance.
- My till is not workingTroubleshooting steps to resolve common till issues and get your system back up and running.
- My Receipt Printer is not workingQuick troubleshooting steps to resolve common receipt printer issues and restore printing functionality.
- My Kitchen Printer is not workingTroubleshooting steps to resolve common kitchen printer issues and ensure orders are printing correctly.
- My Card Machine is not workingTroubleshooting steps to resolve common card machine issues and restore payment processing functionality.
- My Scanner is not workingTroubleshooting steps to resolve common scanner issues and restore barcode scanning functionality.
- My Kitchen Video is not workingTroubleshooting steps to resolve common kitchen video display issues and restore order visibility in your kitchen.
- My KV Screen is not workingTroubleshooting steps to resolve common KV Screen issues and restore kitchen display functionality.
- My Tablet is not workingTroubleshooting steps to resolve common tablet issues and restore device functionality.
- My Cash Drawer is not workingTroubleshooting steps to resolve common cash drawer issues and restore functionality.
- My Biometrics are not workingTroubleshooting steps to resolve common biometric authentication issues and restore access to your system.
- My Mag card reader is not workingTroubleshooting steps to resolve common magnetic card reader issues and restore card reading functionality.
- My UPS is not workingTroubleshooting steps to resolve common UPS (Uninterruptible Power Supply) issues and ensure backup power protection.