This issue occurs when users cannot access the OrderGenie device, typically due to connectivity or service issues with the master till.
Check the master till status
To verify the status of the master till, follow the steps below:
Verify the master till is online and operational.
Confirm Tab Payments 1 and 2 are running on the master till.
Refresh menus
To check the status of the menus, follow the steps below:
Log in to https://admin.orderbee.co.uk.
Navigate to the customer's brand and location.
Refresh the menus to ensure the latest configuration is applied.
📌 Note: If the issue persists after confirming the above, raise a case including details of the master till status and any error messages displayed.
📌 Tip: Login issues are often resolved by ensuring the master till services are running and menus are refreshed in the admin portal.