Access EPoS

Internal reference guide for troubleshooting and resolving OrderGenie platform issues.

OrderGenie overview

Troubleshooting guide for when menu items are not displaying on OrderGenie devices.

Items not showing on the device

Manual sync process for OrderGenie keyboard emulation integration.

Syncing keyboard emulation

Troubleshooting steps for OrderGenie device login errors.

Unable to log in on the device

Troubleshooting greyed-out PLU buttons on OrderGenie devices.

PLU button unavailable on device

Resolving unwanted receipt printing during OrderGenie cash-off process.

Receipts printing when the receipt is turned off

Troubleshooting condiments not appearing or selling on OrderGenie devices.

Unable to sell condiments

Dragan Ranisav

Handheld ordering device for hospitality environments.

OrderGenie

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Create your workspace and invite the people you work with.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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