If you have an open track that cannot be found on the till, it may have been opened locally on a specific terminal. This means the data has not synced across all terminals in EPOS Manager.
To locate and complete the transaction, follow the steps below:
Log in to EPOS Manager and search the Real Time Journal.
Identify the track and note which terminal it was entered on.
Log onto the terminal where the transaction was recorded.
Select Sales Mode.
Click the Management button on the function bar.
Select View Open Tracks.
Locate the table and complete the transaction.
If you are still unable to locate the tab or table after following these steps, you can access instructions on how to clear all tracks.
⚠️ Important: Before doing so, please consult with your Head Office, as clearing tracks may cause variances in business sheets and reporting to integrated products.
If the table or track has already been re-entered, a manual sale will need to be processed through PosLink.
📌 Note: Clearing all tracks will remove every open table and tab, so make sure to cash off any items you do not want deleted.