Till and terminal troubleshooting
Identify and resolve basic issues.
By Jon and 1 other2 authors11 articles
- Double keyboard when editing PLU on the tillFix duplicate on-screen keyboards by disabling tablet keyboard mode.
- Till displays submitting offline transactions MessageTroubleshoot terminal power and offline transaction issues.
- Till journal displays a black line on item selectionFix journal selection color visibility in display settings.
- Missing clerks from my tillClerks who were present yesterday have unexpectedly disappeared from the till this morning. See the reason why it could disappear.
- Tables not showing on the master tillSync local mode tables to network
- Terminals are not receiving table data from tabletsTroubleshoot table plan synchronization.
- Items not scanning at the tillAdd missing barcode information to PLUs.
- Terminal error saying tender is disabledFix tender disabled error by unchecking terminal disabled option
- Unable to locate the active track on the tillLocate missing local transactions
- The touch screen stopped responding to touchYou can power cycle your terminal to get the touch screen to respond.
- Calibrate touchscreenWhen we try to select something on the screen of the tablet, it selects the item next to it, can you re-calibrate the tablets