Till and terminal troubleshooting
Identify and resolve basic issues.
Double keyboard when editing PLU on the tillFix duplicate on-screen keyboards by disabling tablet keyboard mode.
Till displays submitting offline transactions MessageTroubleshoot terminal power and offline transaction issues.
Till journal displays a black line on item selectionFix journal selection color visibility in display settings.
Missing clerks from my tillClerks who were present yesterday have unexpectedly disappeared from the till this morning. See the reason why it could disappear.
Tables not showing on the master tillSync local mode tables to network
Terminals are not receiving table data from tabletsTroubleshoot table plan synchronization.
Items not scanning at the tillAdd missing barcode information to PLUs.
Terminal error saying tender is disabledFix tender disabled error by unchecking terminal disabled option
Unable to locate the active track on the tillLocate missing local transactions
The touch screen stopped responding to touchYou can power cycle your terminal to get the touch screen to respond.
Calibrate touchscreenWhen we try to select something on the screen of the tablet, it selects the item next to it, can you re-calibrate the tablets