If your till has stopped working or isn't responding as expected, this can often be resolved with a few simple troubleshooting steps.
This guide will help you identify and fix common till issues quickly:
Check the power and connections
Ensure your till is properly plugged in and the power cable is securely connected. Check that the power outlet is working by testing it with another device. If you're using a network connection, verify that all cables are firmly attached.
Restart the till
Power off your till completely, wait 30 seconds, then turn it back on. This simple restart often resolves temporary software glitches or connection issues.
Verify your internet connection
If your till requires an internet connection, check that you're connected to your network. Try accessing the internet on another device using the same connection to confirm it's working properly.
Check for error messages
Look for any error messages or warning lights on your till display. Note down the exact error code or message, as this information will be helpful if you need further support.
If you've tried all the steps above and your till is still not working, raise a support case with our team. We'll need the following information to help you faster:
Your till model and serial number.
Any error messages you've seen.
What were you doing when the issue started?
The troubleshooting steps you've already tried.