If your card machine is not integrated with the POS system in EPOS Manager, it operates independently and does not communicate directly with the till.
For any issues related to this setup, follow the steps below:
Confirm that the card machine is operating as a non-integrated device.
Identify the nature of the issue, such as transaction failures or connection errors.
Contact your card provider directly to report and resolve the issue.
⚠️ Important: As the device is not linked to EPOS Manager, support must be handled by your payment provider.