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EPOS Pay‑at‑Counter integration with GuestPay

GuestPay chip‑and‑pin is now integrated into EPoS Manager, with full pay‑at‑counter workflows, offline resilience, pre‑auth, and refunds.

Written by Dragan Ranisav
Updated over 3 weeks ago

Until now, EPoS customers had to use separate, third-party payment systems alongside Access EPoS and those systems came with real limitations.


Why are we doing this?

GuestPay SDK integration provides the following key functionality:

  • Keeping payments running during internet outages — transactions queue on the device and send automatically when connectivity is restored.

  • Reducing walk-out risk on high-value table bills through pre-authorisation functionality.

  • Enabling full and partial refunds, always returned to the original card.


How it works

Payments are initiated from the bill screen.

EPoS Manager communicates directly with a Verifone P630 chip & pin device configured at location level:

  • Clear success or failure feedback shown immediately.

  • A combined EPoS + card receipt prints automatically on completion.


Setup

Configure devices at location level

  1. Log onto EPoS Manager.

  2. Navigate to Location Configuration.

  3. Add the Verifone P630 device IP address and port.

  4. Set a default chip & pin device per EPoS terminal.

Initiate a payment

  1. From the bill screen, select Pay.

  2. Select GuestPay as the payment method.

  3. EPoS sends the request to the configured default device.

  4. Staff can switch to an alternative device in ≤2 clicks if needed.

Process the payment

  1. The customer presents their card on the chip & pin device.

  2. On completion, success or failure is shown immediately with an explicit message.

Print the receipt

A combined EPoS plus card receipt is offered automatically after each successful transaction.

Process a refund

  1. Navigate to transaction history.

  2. Select the original transaction.

  3. Select Refund.

  4. Full or partial amounts can be selected.

📌 Note: The GuestPay SDK – Pay-at-Counter integration is available to Access EPoS customers who have been onboarded with a GuestPay merchant account and have Verifone P630 devices provisioned.

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