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Payment systems

Payment processing, card machines, and cash handling.

Card machine configuration

Payment terminal settings.

Paymentsense or DOJO card machinesIntegration setup for Paymentsense and DOJO payment terminals
Set up a cash drawerConfigure cash drawer connection and operation
Pepper app integration processEnable Pepper loyalty app integration.
Connect and set up your card reader via Wi-FiWiFi payment terminal configuration requirements
Configure Worldpay card terminals for pay-at-tableConfigure Worldpay table payment devices.
Wifi PDQ transactions are not processingTroubleshoot WiFi payment processing failures
Card machine is not receiving payment requestsOur main card machine is configured to integrate with the till, allowing the payment amount to automatically appear on the device.
Modify terminal ID on PaymentSense or Dojo deviceYou can update payment terminal identification numbers, in a few easy steps.
Download retry prompt appears on Ocius card readerFix Ocius payment terminal download errors.
Set up the GlobalPay card machineConfigure GlobalPay payment integration.
Table locked to PDQRelease tables from pay-at-table locks.
Enable gratuity on WorldPay PDQsConfigure tip prompts on payment terminals.
Replacement cash drawer keysRequest replacement keys for cash drawers.
Connect your cash drawer to the TC Touch A8 systemResolve cash drawer connection issues with TC Touch A8 Till systems.
Redeem a gift cardProcess gift card payments
Cash drawer activation during partial paymentConfigure drawer opening for partial payments.
Set a default card machineConfigure primary payment terminal selection
Dojo prompts for waiter IDIf your Dojo A920 is asking for a Waiter ID, it's likely due to Pay at Table or Integrated Payments settings. Adjusting these can disable the prompt.
Implement gift cards and vouchersConfigure gift card provider integrations
Card machine replacement processRequest replacement payment terminals
Worldpay PDQ is not turning onGet replacement for faulty Worldpay terminals
Turn off duplicate receipt printing on the PDQ terminalDisable duplicate receipt printing
Prompt for EFT card machine receiptEnable receipt printing prompts for card payments
Redeem loyalty card in EPOS ManagerProcess loyalty point redemption.
Card machine is not integrated with EPOS systemTroubleshoot card machine integration issues.
Set up a Worldpay P400 card machineConfigure Worldpay P400 terminal integration.
Clerk login triggers cash drawer openingProcess where clerk login automatically opens the cash drawer for transaction handling.
Incorrect printer setup for Worldpay receiptsFix Worldpay receipt printer routing.
Add credit to a gift cardThis process allows you to add a monetary balance to a gift card for customer use.
Table list is missing on the card machinesWorldpay card machines may occasionally fail to display the open table list.
VX680 bluetooth card machine not connecting to the tillTroubleshoot Bluetooth card reader connectivity.
Pepper app log file referenceLocate Pepper integration log files.
Set a refund limit on Verifone card machinesConfigure maximum refund amounts.
Cash drawer opens on every transactionManage cash drawer settings to control when drawer opens during transactions.
Create a card-only adjustmentI want to create a staff discount button that allows employees to close bills using card payments only.
Adjust timeout settings on payment terminalsIncrease card machine timeout duration in terminal settings.
Payment and contactless integrationsIntegrate with various payment providers for seamless transactions.
Disable waiter ID on Dojo PDQRemove waiter ID requirement from Dojo card machine settings.
Gift card movementsTrack gift card transactions using movement reports.
Connecting multiple card terminals to separate bank accountsUnderstand limitations of multiple bank account connections.
Gift card supplementCreate promotional gift card top-ups with negative value PLUs.
The P400 terminal needs to support remote card paymentsCustomer Not Present (CNP) transactions using manually keyed card details.
Missing stock deduction for Pepper App ordersEnable stock deduction for Pepper app transactions.
Printer recognition and cash drawer trigger problemTroubleshoot USB/COM port printer and cash drawer issues.
Correct payment screen differences between tillsStandardize payment screen display across all terminals.
Manage gratuity percentages in WorldpayConfigure gratuity percentage options on WorldPay devices.
WorldPay offline salesEnable offline payment processing on WorldPay PDQ machines
Configure address output on card receiptsEnable header and footer information on card receipts.
Set up Dojo incremental pre-authorisationConfigure flexible pre-authorization amounts for Dojo payments.