Payment systems
Payment processing, card machines, and cash handling.
By Jon1 author55 articles
Card machine configuration
Payment terminal settings.
- Paymentsense or DOJO card machinesIntegration setup for Paymentsense and DOJO payment terminals
- Set up a cash drawerConfigure cash drawer connection and operation
- Pepper app integration processEnable Pepper loyalty app integration.
- Connect and set up your card reader via Wi-FiWiFi payment terminal configuration requirements
- Configure Worldpay card terminals for pay-at-tableConfigure Worldpay table payment devices.
- Wifi PDQ transactions are not processingTroubleshoot WiFi payment processing failures
- Card machine is not receiving payment requestsOur main card machine is configured to integrate with the till, allowing the payment amount to automatically appear on the device.
- Modify terminal ID on PaymentSense or Dojo deviceYou can update payment terminal identification numbers, in a few easy steps.
- Download retry prompt appears on Ocius card readerFix Ocius payment terminal download errors.
- Set up the GlobalPay card machineConfigure GlobalPay payment integration.
- Table locked to PDQRelease tables from pay-at-table locks.
- Enable gratuity on WorldPay PDQsConfigure tip prompts on payment terminals.
- Replacement cash drawer keysRequest replacement keys for cash drawers.
- Connect your cash drawer to the TC Touch A8 systemResolve cash drawer connection issues with TC Touch A8 Till systems.
- Redeem a gift cardProcess gift card payments
- Cash drawer activation during partial paymentConfigure drawer opening for partial payments.
- Set a default card machineConfigure primary payment terminal selection
- Dojo prompts for waiter IDIf your Dojo A920 is asking for a Waiter ID, it's likely due to Pay at Table or Integrated Payments settings. Adjusting these can disable the prompt.
- Implement gift cards and vouchersConfigure gift card provider integrations
- Card machine replacement processRequest replacement payment terminals
- Worldpay PDQ is not turning onGet replacement for faulty Worldpay terminals
- Turn off duplicate receipt printing on the PDQ terminalDisable duplicate receipt printing
- Prompt for EFT card machine receiptEnable receipt printing prompts for card payments
- Redeem loyalty card in EPOS ManagerProcess loyalty point redemption.
- Card machine is not integrated with EPOS systemTroubleshoot card machine integration issues.
- Set up a Worldpay P400 card machineConfigure Worldpay P400 terminal integration.
- Clerk login triggers cash drawer openingProcess where clerk login automatically opens the cash drawer for transaction handling.
- Incorrect printer setup for Worldpay receiptsFix Worldpay receipt printer routing.
- Add credit to a gift cardThis process allows you to add a monetary balance to a gift card for customer use.
- Table list is missing on the card machinesWorldpay card machines may occasionally fail to display the open table list.
- VX680 bluetooth card machine not connecting to the tillTroubleshoot Bluetooth card reader connectivity.
- Pepper app log file referenceLocate Pepper integration log files.
- Set a refund limit on Verifone card machinesConfigure maximum refund amounts.
- Cash drawer opens on every transactionManage cash drawer settings to control when drawer opens during transactions.
- Create a card-only adjustmentI want to create a staff discount button that allows employees to close bills using card payments only.
- Adjust timeout settings on payment terminalsIncrease card machine timeout duration in terminal settings.
- Payment and contactless integrationsIntegrate with various payment providers for seamless transactions.
- Disable waiter ID on Dojo PDQRemove waiter ID requirement from Dojo card machine settings.
- Gift card movementsTrack gift card transactions using movement reports.
- Connecting multiple card terminals to separate bank accountsUnderstand limitations of multiple bank account connections.
- Gift card supplementCreate promotional gift card top-ups with negative value PLUs.
- The P400 terminal needs to support remote card paymentsCustomer Not Present (CNP) transactions using manually keyed card details.
- Missing stock deduction for Pepper App ordersEnable stock deduction for Pepper app transactions.
- Printer recognition and cash drawer trigger problemTroubleshoot USB/COM port printer and cash drawer issues.
- Correct payment screen differences between tillsStandardize payment screen display across all terminals.
- Manage gratuity percentages in WorldpayConfigure gratuity percentage options on WorldPay devices.
- WorldPay offline salesEnable offline payment processing on WorldPay PDQ machines
- Configure address output on card receiptsEnable header and footer information on card receipts.
- Set up Dojo incremental pre-authorisationConfigure flexible pre-authorization amounts for Dojo payments.
Payment troubleshooting
Payment connectivity and processing troubleshooting.
- Restart a PDQ or card machineMethods to reboot card payment terminals
- Worldpay card readers are unable to connectFix Worldpay payment terminal connection problems
- Configure Ocius Sentinel payment terminal connectionsSet up Ocius Sentinel payment terminal connections by accessing terminal settings in EPOS Manager and linking the device to your configured payment provider.
- Paymentsense cloud terminal connection issueFix Paymentsense terminal standalone mode.
- Issues with Pepper pay-at-table functionalityResolve multiple transaction errors in Pepper pay-at-table app.
- Request the report displayed on the card mediaFix Ocius Sentinel connection errors on card transactions.