This happens for Pay-At-Table card machines integrated with the PosLink system.
⚠️ Important: If you need to resolve track lock issues on the tills in EPOS Manager, you will require access to Program Mode or the Engineer Code for the day. The Engineer Code can be found at the bottom of the EPOS Overview section in EPOS Manager.
Once you have the necessary access, follow the steps below on the affected terminal:
Log onto the terminal.
Select Program Mode.
Select Reset Track Locks.
Click OK.
📌 Note: If you do not see the Reset Track Locks option, it can be added to the Program keyboard.