If your Wi-Fi-enabled PDQ terminals are unable to process transactions, especially when multiple units are affected at once, the issue is likely due to a network connectivity failure.
Follow the steps below to diagnose and resolve the problem:
Restart the PDQ terminal to refresh its connection.
Restart your modem and network switch to reset the network.
Wait 2 minutes to allow all devices to reconnect and stabilize.
Check the PDQ connection status. If the network is restored, card processing should resume.
📌 Note: If the connection is still not established, please contact your Internet Service Provider or IT department for further assistance.
If your IT team confirms that there is no issue with the internet connection, raise a new support case and include the following details:
PDQ terminal make/model.
Software version installed on the device.
Any error messages displayed.