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The P400 terminal needs to support remote card payments

Customer Not Present (CNP) transactions using manually keyed card details.

Jon Lee avatar
Written by Jon Lee
Updated over 2 months ago

To enable Customer Not Present (CNP) transactions on your card machine, certain steps must be completed with your provider.

Follow the instructions below to ensure the setup is handled correctly through EPOS Manager.

  1. Contact your card provider to request activation of Customer Not Present transactions.

  2. Provide your Merchant ID (MID) when requested.

  3. If the feature has been enabled but is still not working, raise a new case online for further assistance.

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