If your WorldPay PDQ terminal is not powering on, it may require a replacement.
Follow the steps below to request support and ensure you have the necessary details ready:
Contact WorldPay Support to request a replacement device.
Provide your MID (Merchant ID) and TID (Terminal ID) when submitting the request.
If you're unsure where to find these details, our EPOS Support Team can assist you.
You can call the team directly on 01509 279216.
Alternatively, contact us through your usual service channel, and we’ll guide you through the next steps.