When adjustments aren't working at a specific location, you may need to check if they've been prohibited in your system settings.
Introduction
Adjustments in Access EPOS can be prohibited at specific locations for security or operational reasons. If an adjustment that should be available isn't working at a particular location, you can resolve this by checking and updating the prohibited adjustment settings. This article shows you how to enable adjustments in both Access StockLink and Access PosLink.
⚠️ Important: To follow these steps, you need Administrator permissions in your Access EPOS system.
Check prohibited adjustments in EPOS Manager
You can manage which adjustments are allowed at each location through the POS Control settings in EPOS Manager.
Go to POS Control and click POS Control
Click POS Locations and select the required location
Select the Prohibited Adjustments tab
Check to see if the required adjustment is ticked as allowed
Click Save to save any changes
Send the updated settings to the till
🤓 Tip: After making changes, you may need to restart the till for the adjustments to take effect.
Check prohibited adjustments in Access PosLink
If you're using Access PosLink, you can check and update prohibited adjustments directly from the terminal.
Enter Program Mode on your terminal
Select Programming and search for Location
Select the Prohibited Adjustments tab
Check if the required adjustment is marked as allowed
Press Save to apply your changes
📌 Note: Changes made in Access PosLink take effect immediately without needing to restart the terminal.
Next steps
After enabling the adjustment at the location:
Test the adjustment to confirm it's working
Review other location settings if issues persist
Contact your system administrator if you don't have the required permissions