If you are experiencing an issue where opening a table on the terminal shows an unknown error or the booking doesn’t transfer to Collins, this is likely due to a mismatch between your EPOS Manager table names and those in Collins. For the systems to sync correctly, the table names must be exactly the same in both platforms. For example, Table 1 in EPOS Manager will not match Table-1 in Collins.
Collins
Follow the steps below to check and correct the table names:
Log in to Collins.
Click Settings.
Select Sites.
Click Tables/Areas.
Keep the list of table names open in a separate tab.
PosLink
Now check the table setup on the terminal:
Log in to the terminal.
Click POS Control and select POS Control again.
Click Table Plan.
Select the table plan you are having issues with.
Review all tables by double-clicking on each one.
Ensure the Description, Reservation Table Number, and Delivery Location all exactly match the names listed in Collins.
Click Save.
Restart your PosLink software to apply the updates and sync with Collins.
📌 Note: This should resolve the issue and allow bookings to transfer correctly.