Table and order management
Table plan and customer management, and order processing.
Assign printers in web ordersConfigure printer routing for online orders
Create or edit my table planDesign and modify restaurant table layouts.
Unable to open the table with the Collins reservationFix table synchronization with Collins booking system.
Enable/disable compulsory covers or tablesConfigure mandatory cover and table entry requirements.
POS orders not printing to the assigned printerTroubleshoot kitchen printer connectivity issues
Web order timingAdjust minimum cooking time for online orders
Ignore table reservations on the table planDisable reservation prompts when opening tables.
Transfer orders between tables and tabsTransfer orders between tables or tabs to ensure accurate billing and smooth service flow. Use this function to move a tab to a table or shift orders from one table…
Configure order splitting in the KV systemWhen Kitchen Video orders exceed the space available in a column, they may split across multiple columns in a disjointed way.
Drink item not printing with the meal deal orderDrink item is missing from receipt when a meal deal is ordered.
View Kiosk ordersAdd kiosk order viewing function.
Enable the web orders display functionDisplay online order management
Stop order routing to the kitchen printerHold orders from kitchen printing.
Table service integration for EPOS systemConfigure table ordering system providers.
Merge table orders on the kitchen video screenConfigure kitchen order consolidation.
Set up SMS alerts for waiting list tablesConfigure waiting list text notifications.
Update the last order time in PreodayUpdate the final order time directly from your Preoday dashboard to control when customers can place their last orders each day.
Join tablesMerge multiple tables together for larger groups using join function
Enable duration display in table plan viewDisplay the duration a customer has been seated at a table.
Orders are missing from the kitchen video screenFix split food and drink orders missing from Kitchen Video screens.
Transfer individual items to a new tableMove specific items from one table to another using split bills function
The table transfer causes the kitchen ticket to printStop kitchen printer duplicates when moving orders between tables.
Delay printing kitchen ordersSchedule kitchen orders for future printing with collection times.
Web orders not deducting stock correctlyEnable stock deductions for web orders in interface settings.
Assign seat numbers to tablesYou can enable seat-specific ordering with seat view functions in a few easy steps.
Web order screen lacks table and collection status optionsRestore missing web order delivery and collection buttons.
Add customer address to ordersPrint customer details on receipts using Add Customer function.
Change the table name for 7RoomsYou cannot change the name that appears on the 7Rooms receipt
Save or print the table plan viewsUse third-party tools to capture table plan screenshots
Exclude orders from the KV displayIf orders show on the wrong Kitchen Video screen, despite correct Terminal Configuration, check for mismatched seating areas or order media settings.
Set up table reservation integrationsConnect booking systems for deposits and pre-orders.
Tables and tracks are not syncingFix table and tab synchronization between terminals
Missing table planThe table plan is currently missing or unavailable on the till or tablet. It may have been removed or failed to load.