If your kitchen printer is not receiving orders, this may indicate a network or configuration issue.
Please follow the steps below to perform an initial check and escalate if needed..
Ensure the network cable is securely connected to the printer.
Confirm that the network lights are flashing on the socket, indicating active connectivity.
If the issue persists, raise a new support case via the online portal.
Reference the title of this article in the case to help route your request efficiently.
This will allow our support team to investigate and assist you further.