If you would like a compulsory reason to be selected when your staff void or error correct a transaction, there are a few steps that need to be completed.
Prompt for reason
First, you will need to select the prompt for the reason option within the error correction and void transaction functions.
To do this, please log onto Epos Manager and follow the steps below:
Click Pos Control and select Pos Control.
Click Functions.
Use the ... button to select Error Correct and Void Transaction.
You will need to complete this individually for each function.
Tick Prompt For Reason.
Click Save.
Reason code
You can now add your reason codes by following the steps below:
Click Pos Control and select Pos Control.
Click Reason Codes.
Using the Reason Type dropdown, select Error Correct Reasons and Void Transaction Reasons.
You will need to complete this for each option individually.
Click New then enter your reason.
Click Save.
Keep clicking new and adding your reason options until all the options you want the staff to choose from have been entered.
📌Note: Remember to send all changes over to the terminals using Pos Updates .