Setting up a refund reason prompt is useful for tracking and managing reasons for refunds, improving your reporting, and customer service.
There are a few steps that need to be followed to create a prompt for a refund reason.
Create Function
First, you need to create the function. To do this, log onto StockLink and follow the steps below:
Click POS Control and select POS Control.
Click Functions and select the required location.
Click the ... button and select the Refund function.
Scroll and select the necessary Refund Method.
Check the box Prompt for reason.
Click Save.
Reason Codes
You can now create the refund reason codes. To do this, follow the steps below:
Click POS Control and select POS Control.
Click Reason Codes and select your location.
Click on the ... button and select Refund Reason.
Click Save.
📌 Note: Remember to send all changes over to the terminals using Pos Updates.
🤓 Tip: When the refund button is used on the till or terminal, you will be prompted to say what happens to the refund. These options are dictated by the refund reason codes you have set up.