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If you're seeing duplicate records on your KV screen, this may need further investigation by the support team. 

To help us resolve it quickly, please follow the steps below:

Raise a <a href="https://help-accessepos.theaccessgroup.com/en/articles/11509091-raise-a-case-for-technical-queries">new case</a> through the support portal.

Provide screenshots showing where the duplicates appear.

1. Raise a <a href="https://help-accessepos.theaccessgroup.com/en/articles/11509091-raise-a-case-for-technical-queries">new case</a> through the support portal.
2. Provide screenshots showing where the duplicates appear.
3. Include your location

Report duplicate kitchen video display issues for resolution.

Duplicate record showing on KV

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