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Hardware and setup

POSLink: Core hardware configuration and physical setup for terminals and devices.

New hardware requestGuide to purchasing replacement hardware through the B2B portal for faster delivery.
Till and terminal setup

Hardware installation and configuration.

Terminal IP address listView terminal IP addresses through EposOverview report or IRC check.
Understanding the function of till lightsUnderstanding server and API connection indicators.
Enable takeaway mode on tillsConfigure terminals for takeaway service.
Schedule to restart the computer, till or terminalSet up automatic device restarts.
Disable the touchscreen beep sound on the tillDisable touchscreen audio feedback.
Customise till display colorsYou can customize display colors and text colors on POS terminals in a few easy steps.
Update .NET Framework on till devicesResolve .NET Framework errors by updating to latest version.
Customise till buttons with imagesUpload and assign images to keyboard buttons on POS terminals.
Acrelec xml installed on the tillVerify Acrelec integration files on terminal C drive.
Suspended terminal preventing transactionsReactivate suspended terminals through location settings.
Turn off sound notification for biometric clerk accessDisable biometric sign-in beep sounds on terminals
Hide the mouse cursor during terminal useYou can hide mouse cursor on terminal touchscreen interface, in a few easy steps
Email report from the tillConfigure email settings to send reports directly from terminals.
GDPR guidance regarding biometrics on tillsGDPR compliance information for staff fingerprint data storage.
Proper till cleaning for hygieneSafe cleaning procedures for POS terminals using isopropyl alcohol.
Restrict access after cashing upCreate lock terminal function to secure POS after cash-up
Narrator mode activated on the POS terminalDisable Windows Narrator mode using keyboard shortcuts.
Turn off the bill number prompt during transactionsDisable compulsory bill number requirements in clerk security
Edit the help message displayed on '?' button at the tillEdit help button content in Support.txt file
Manage ledgers on the till: view, add, and settleManage customer account ledgers.
Local mode, but the till is onlineResolve clerk local mode issues when terminal is connected
Change master tillTransfer master terminal designation between devices.
Slow response time on the till or tabletOptimize terminal performance and speed
Sync data across tillsSynchronize settings between terminals.
Transfer a licenseRequest license transfer between locations.
Redeem a deposit on a tillProcess customer deposit redemptions at point of sale
Set up a till on DHCPConfigure automatic IP address assignment
POS License disabledRequest deactivation of POS licenses.
Retrieve an old receipt from the tillFind and reprint historical transactions
Hardware return procedureProcess for returning equipment to Access.
Authorise tillYou can activate terminal for sales processing, in a few easy steps.
Master till failing to sync with EPOS ManagerFix master terminal connectivity issues
Configure different table plansSet unique table layouts per terminal
Reset the engineer track status on tillsIf a track or table is still open under an engineer’s account, you can resolve it by either voiding the transaction or cashing it off to close it.
Remove a terminal from the terminal networkDelete terminals from network configuration.
Hardware order status and expected deliveryTrack hardware order delivery status
Till license is current in useThis message means the software license key is already registered to another device or terminal.
Missing PLUs on POS terminalsResend missing products to terminals.
Modify the terminal network VLAN configurationYou can change the terminal’s VLAN settings to ensure it connects to the correct network segment for secure and reliable communication.
Configure petty cash buttons on the EPoS terminalSet up petty cash in or out buttons on the EPoS terminal to allow staff to record non-sales cash movements directly from the till.
Enable/disable the clock on/offConfigure time clock display settings.
Create a new POSLink or Kitchen Video LicenseInstructions for acquiring a new Software Licence for POSLink or Kitchen Video Link applications.
IRC location missing on the tillAn IRC location missing on the till means the system can't display the assigned location for a product or menu item.
Hardware troubleshooting guides

Step-by-step instructions to diagnose and fix common hardware issues, ensuring optimal device performance.

My till is not workingTroubleshooting steps to resolve common till issues and get your system back up and running.
My Receipt Printer is not workingQuick troubleshooting steps to resolve common receipt printer issues and restore printing functionality.
My Kitchen Printer is not workingTroubleshooting steps to resolve common kitchen printer issues and ensure orders are printing correctly.
My Card Machine is not workingTroubleshooting steps to resolve common card machine issues and restore payment processing functionality.
My Scanner is not workingTroubleshooting steps to resolve common scanner issues and restore barcode scanning functionality.
My Kitchen Video is not workingTroubleshooting steps to resolve common kitchen video display issues and restore order visibility in your kitchen.
My KV Screen is not workingTroubleshooting steps to resolve common KV Screen issues and restore kitchen display functionality.
My Tablet is not workingTroubleshooting steps to resolve common tablet issues and restore device functionality.
My Cash Drawer is not workingTroubleshooting steps to resolve common cash drawer issues and restore functionality.
My Biometrics are not workingTroubleshooting steps to resolve common biometric authentication issues and restore access to your system.
My Mag card reader is not workingTroubleshooting steps to resolve common magnetic card reader issues and restore card reading functionality.
My UPS is not workingTroubleshooting steps to resolve common UPS (Uninterruptible Power Supply) issues and ensure backup power protection.