Access EPoS now lets front-of-house staff get instant support directly on their personal mobile device, without tying up the till or leaving the floor. By tapping a button on POSLink and scanning a QR code, staff can chat with Fin AI or reach a support agent in seconds.
How It Works
Getting support during a busy shift is now quicker and easier. Simply tap a button on your till, scan a QR code with your phone, and you're connected to help in seconds without interrupting service.
Tap Get Help! Press the Get Help! button on your POSLink terminal.
Confirm your details.
Enter or confirm your name and email in the on-screen prompt.
Scan the QR code.
Use your phone's camera app to scan the QR code displayed on screen.
Get support.
Intercom opens on your phone with Fin AI ready to help. If you need a human agent, your company, site, and terminal details are already attached to the conversation.
How to enable the Help Button
The Get Help! button is available on POSLink version v1.0.4.130 or later.
⚠️ Important: Please add the Get Help button to your keyboard layout before staff can use it.
On the terminal via Program Options
Follow the steps below to add the Get Help! button directly from your POSLink terminal using Program Options.
🤓 Tip: You need the necessary permission to add a button to the keyboard.
Open Program Options on the POSLink terminal.
Navigate to Main Menu Keyboard settings.
Select the Load Screen.
Add the Help Info button to the keyboard.
Set the desired font and style.
Save.
📌Note: This setting is per-terminal. Repeat these steps on each terminal where you want the Get Help button to appear. Once enabled on the Main Menu Keyboard, the Help Info button can also be added to the Login keyboards.
Via EPoS Manager
If you prefer to configure the Get Help! button from the back office, follow the steps below using EPoS Manager.
Navigate to System Maintenance and select Location Maintenance.
Select the relevant terminal.
Open the POS View tab.
Navigate to the Flags 2 tab.
Select the checkbox labelled Show Kiosk Help Button.
Navigate to Keyboards and add the Help Info button to the Login Keyboard screen.
Save and send the changes to the till.
How to use Get Help
Once the button is enabled, any member of staff can use the following steps to get support without leaving their position.
Step | What to do |
1 | Tap the Get Help! button on the POSLink terminal. |
2 | Enter or confirm your name and email address in the contact modal that appears. This is pre-filled where possible. |
3 | POSLink generates a QR code containing your company, site, terminal, and user context. |
4 | Scan the QR code using the standard camera app on your personal mobile device. |
5 | Intercom opens on your phone with Fin AI ready to help. Your details are already loaded, no need to re-enter them. |
6 | Ask Fin your question or escalate to a human agent if needed. The terminal remains free for service throughout. |
⚠️ Important: The QR code is short-lived and secure. If you need to generate a new one, simply tap Get Help! on the terminal again.
What information is passed to support
When you scan the QR code, the following context is automatically shared with the support session:
Company name
Site / location
Terminal (ECR) identifier
User name and email
This means if your query is escalated to a human agent, they already have the context they need, no need to repeat your details.