To enhance your support options and provide a more seamless and convenient experience, we've designed the Access Digital Assistant.
📌 Note: Our dedicated support team is still on hand to deal with more complex or technical queries.
Achieve more with Access EPoS
Instant assistance: Looking to perform common tasks in your software? We've designed your Access Digital Assistant to ensure you can get instant answers to our most frequently asked questions.
Convenient access: Access knowledge base articles directly from your software, saving you time when looking for the answers you need.
24/7 availability: Your Access Digital Assistant is available around the clock, helping you to get answers day or night.
Online cases: If you need more help, and have access to raise support cases, you can now convert your Access Digital Assistant conversation into cases, so you can raise a case with the team without leaving Epos Manager.
Use the Access Digital Assistant
To use the Access Digital Assistant, follow the steps below:
In Epos Manager, click the Access Digital Assistant.
Select the category you'd like help with, then select the specific query.
Review the answer and suggested guides.
Confirm whether the answer has resolved your query
If your query is answered, click the thumbs-up icon.
If this hasn't resolved your query, click Get more help and the Access Digital Assistant raises a support case for you.
📌 Note: Your feedback is invaluable to us. As part of our continuous effort to enhance your experience, we kindly request that, at the end of your experience with the Access Digital Assistant, you select the relevant feedback option.