To stay informed and maintain visibility over your EPOS Manager system, using the dashboard is essential. It provides real-time updates and historical insights, especially during high-impact incidents or product downtime. Clear communication and timely alerts help you respond quickly, minimise disruption, and maintain customer confidence.
Benefits of the dashboard
Communication is key to our customers, especially in the event of a high-impact incident or product downtime.
Monitor the status of your products by using the Dashboard Home Page.
The dashboard enables you to:
Register for product alerts for new events and updates created on the status dashboard, for example, high-priority incidents.
🤓 Tip: You can subscribe to alerts via the dashboard.
Receive alerts and updates for planned scheduled maintenance work.
Have a central view of current and historical events.
Receive updates as we share any root cause and prevention measures.
View the dashboard
To access the dashboard, follow the steps below:
Go to Dashboard Home Page.
Select your timezone in the top right-hand of the screen:
The Dashboard will show you a rolling 7 days of product performance and you will see different statuses depending on incidents and maintenance events that are currently live or have happened during the 7 day period.
Slide the toggle to see either a detailed service history to show all products in a group or only those not operating as expected:
The dashboard also shows a calendar view by-product with different statuses depending on the incidents and maintenance events that are currently live or have happened during the selected period.
Statuses include:
Service is operating normally.
Performance issues.
Service disruption.
📌 Note: Any planned maintenance events will be shown at the top of the dashboard. To view more information, click on the event.