Benefits of the dashboard
Communication is key to our customers, especially in the event of a high-impact incident or product downtime.
Monitor the status of your products by using the Dashboard Home Page. The dashboard enables you to:
Register for product alerts for new events and updates created on the status dashboard, for example, high-priority incidents.
Tip: You can subscribe to alerts via the dashboard.
Receive alerts and updates for planned scheduled maintenance work.
Have a central view of current and historical events.
Receive updates as we share any root cause and prevention measures.
View dashboard
To access the dashboard, follow the steps below:
Go to Dashboard Home Page.
Select your timezone in the top right-hand of the screen:
The Dashboard will show you a rolling 7 days of product performance and you will see different statuses depending on incidents and maintenance events that are currently live or have happened during the 7 day period.
3. Slide the toggle, to see either a detailed service history to show all products in a group or only those not operating as expected:
The dashboard also shows a calendar view by-product with different statuses depending on the incidents and maintenance events that are currently live or have happened during the selected period.
Statuses include:
Service is operating normally.
Performance issues.
Service disruption.
4. Any planned maintenance events will be shown at the top of the dashboard. To view more information, click on the event.