Before processing a return or refund in EPOS Manager, you must first define the appropriate reason codes. These reasons help ensure accurate reporting and consistent handling across your estate.
Follow the steps below to set them up:
Refund
Click POS Control.
Click Reason Codes.
Use the dropdown menu to select Refund Reasons.
Click New and enter the description.
Click Save.
Send all updates to the terminals using POS Updates.
Return
Click System Maintenance.
Click Codes Maintenance.
In the dropdown, choose Return Reason.
Click Add and enter the description.
Click Save.
Once completed, your tills will be ready to process returns and refunds with the correct reason codes.