To manually update or adjust customer loyalty points, you can use the Customer Loyalty section in EPOS Manager.
Follow the steps below to apply changes to individual customer accounts:
Log in to EPOS Manager.
Click Customers/Loyalty and select Update Loyalty Points.
From the Query dropdown menu, select a relevant field.
If you're unsure which field to choose, select All, but note that this may take longer to load.
Select Increase By and enter a value to add to the customer's current points.
Select Set Points AT to assign a specific value to the customer's points balance.
Click Update next to the relevant customer.
Click Save to apply the changes.