To help identify the source of an EDI issue, we first need to confirm whether the EDI was successfully sent from StockLink. You can check this by following the steps below.
Enter StockLink.
In the Quick Search bar, search EDI Report.
Select your required dates in the From Date and To Date fields to locate the missing EDI.
Fill out the other boxes, or leave them as All to search the full list.
Once your custom ranges are set, click the Report button.
If your delivery number appears with the message EDI order processed successfully, the issue is not with StockLink and should be followed up with the support team of the receiving software.
📌 Note: If you see any errors against the desired order, please raise a new case online and reference the title of this article.