Managing a high-volume service across many tables using traditional KV ticket views creates real operational challenges.
Why are we doing this?
The KV Overview Screen directly addresses these challenges by:
Eliminating the need to scroll through individual tickets during busy service
Making overdue or urgent orders immediately visible without reading through tickets
Reducing missed or delayed courses across large table counts
Supporting multi-area venues with separate layouts per kitchen section
Minimising adjustment time for kitchen staff through a familiar, fixed layout
How it works
A system administrator sets up the screen layout in EPoS Manager:
deciding how many tables to show
where each table sits on the grid
what colors indicate different order states.
Once configured and pushed to the screen, kitchen staff see the new overview automatically when they start their KV terminal.
Setup
Design your table layout template
In EPoS Manager, go to POS Control.
Click KV Control and select KV Overview Template.
Define the grid (columns and rows), set time display preference, and drag tables onto fixed grid positions.
Configure status colour rules
Navigate to KV Overview statuses.
Define colour rules per cooking status range.
Optionally add icons and time-based delay thresholds to highlight overdue orders.
Link the template to a KV profile
Open the relevant KV Profile.
Set Boot Mode to KV Overview.
Select your template from the KV Overview Template field.
Push updates to the terminal
Go to POS Control and click POS Updates.
Select the KV terminal location.
Review pending changes, and click OK to send.
Verify on the KV terminal
On the terminal, run Get Kitchen Video Program Updates.
Confirm the correct profile, boot mode, template, and status rules are loaded, then test with a live order.
