If you are seeing more Order at Table or Click & Collect orders than the number of transactions recorded through the relevant media, this may be due to zero-price orders.
đ¤ Tip: These can occur when items are manually adjusted to ÂŁ0.00, which prevents them from registering as media transactions.
To investigate this, use the Daily Ops Report in EPOS Manager by following the steps below:
Log in to EPOS Manager.
Click Reports and select Enterprise Reports.
Click Daily Ops â Daily Operations Report.
Select the relevant site and date range.
Click Gross Sales.
Choose the relevant seating area, such as Click & Collect or Order at Table.
Look for any transactions with a gross of 0.00. These are likely causing the discrepancy.
Click on the Trans ID to view how the item was adjusted to 0.00.