If you are seeing more Order at Table or Click & Collect orders than the number of transactions recorded through the relevant media, this may be due to zero-price orders.
🤓 Tip: These can occur when items are manually adjusted to £0.00, which prevents them from registering as media transactions.
To investigate this, use the Daily Ops Report in EPOS Manager by following the steps below:
Log in to EPOS Manager.
Click Reports and select Enterprise Reports.
Click Daily Ops – Daily Operations Report.
Select the relevant site and date range.
Click Gross Sales.
Choose the relevant seating area, such as Click & Collect or Order at Table.
Look for any transactions with a gross of 0.00. These are likely causing the discrepancy.
Click on the Trans ID to view how the item was adjusted to 0.00.